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Published by DSC
Part of the Speed Read Series
If you ask people what the biggest challenge is in their job it is often handling difficult customers.
In the charitable sector, whether the customer is a beneficiary or a benefactor, as in any other ‘business’ the successful management of customers can make or break an organisation.
This book is designed to give such organisations simple templates and tools which they can use with very little training experience.
It also serves as a refresher for those who have undergone trainer training.
- Who are the customers?
- What makes them difficult?
- Mindsets Pre-emptive Tactics
- Practical Approaches
- Let me at them
Buy the Speed Read Series for £ 100.00
- ISBN 9781906294212
- 32 page(s)
- 1st edition
- January 2011