Personal development

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Main Content: Personal development

General

Excellence in Customer Care

Explore what is meant by excellent customer care and provide strategies for managing complaints and difficult situations with customers and service users. For those who provide a service and deal with ‘difficult customers’.

1 day

  • London 22 May 12
  • London 12 October 12

    • Learn moreon "Excellence in Customer Care"

    Fees

    Band A £150.00

    Band B £245.00

    Band C £365.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

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    Interpersonal & communication skills

    Becoming an Assertive Professional

    This course provides the necessary tools to enhance assertiveness skills, confidence and improve communication. Practice assertiveness techniques relevant to your own work situation.

    1 day

  • London 22 February 12
  • London 12 June 12
  • London 13 November 12

    • Learn moreon "Becoming an Assertive Professional"

    Fees

    Band A £190.00

    Band B £285.00

    Band C £375.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Facilitation Skills

    For those currently facilitating meetings and who are new to this area, an introduction to the basic theory of facilitation. Put the theory into practice,learn effective techniques and test them with the group.

    1 day

  • London 26 September 12

    • Learn moreon "Facilitation Skills"

    Fees

    Band A £185.00

    Band B £285.00

    Band C £375.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Emotional Intelligence – Advancing your Interpersonal skills

    Deepen your understanding of how you relate to yourself and others so you develop more effective working relationships. Understand the importance of dealing with emotions and your unhelpful habitual responses.

    1 day

  • London 19 June 12
  • London 03 December 12

    • Learn moreon "Emotional Intelligence – Advancing your Interpersonal skills"

    Fees

    Band A £200.00

    Band B £300.00

    Band C £385.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Negotiation Skills

    This day will provide a structured approach to negotiations, so you can conduct them with confidence and achieve better ‘all win’ outcomes based on exploring interests and needs of both parties.

    1 day

  • London 22 May 12

    • Learn moreon "Negotiation Skills"

    Fees

    Band A £180.00

    Band B £280.00

    Band C £365.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Effective Networking Skills

    For anyone who needs to improve their networking ability to be effective in their work. Explore the benefits of being an effective networker and practise skills for maximising networking with those in your sector.

    1 day

  • London 24 April 12
  • London 13 November 12

    • Learn moreon "Effective Networking Skills"

    Fees

    Band A £180.00

    Band B £280.00

    Band C £365.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Selling from the Heart

    For those who are not ‘salespeople’ but whose job is to promote their organisation. Selling will become an activity to feel really good about, with tips to create confidence and commitment for building longer relationships.

    1 day

  • London 11 June 12

    • Learn moreon "Selling from the Heart"

    Fees

    Band A £165.00

    Band B £275.00

    Band C £375.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Dealing with Difficult Behaviour

    For anyone who manages people and wants to learn how to deal with conflict and ‘difficult behaviour’. Understand what we mean by ‘difficult behaviour’ and develop effective ways of handling it with greater confidence.

    1 day

  • London 21 February 12
  • London 17 October 12

    • Learn moreon "Dealing with Difficult Behaviour"

    Fees

    Band A £200.00

    Band B £300.00

    Band C £385.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Communicating to Influence

    Explore ‘what makes people tick’ and identify techniques for influencing others positively. Practise the ‘best approach’ to appeal to others’ styles and ways to give a clear and effective message.

    1 day

  • London 12 March 12
  • London 13 June 12
  • London 19 September 12
  • London 04 December 12

    • Learn moreon "Communicating to Influence"

    Fees

    Band A £195.00

    Band B £300.00

    Band C £395.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Advanced Facilitation Skills: Build your capacity to bring people together to talk, understand, plan and act

    At a time when our world and our work is becoming increasingly complex and fragmented, our job is to bring different people together to seek new solutions for the collective good. When people are invited to collaborate on what really matters to them in a self-organising way, they take ownership and responsibility for moving their ideas and issues into wise sustainable action. You will learn skills and processes for facilitating these important conversations and connecting diverse perspectives.

    2 days

  • London 08 March 12
  • London 02 October 12

    • Learn moreon "Advanced Facilitation Skills: Build your capacity to bring people together to talk, understand, plan and act"

    Fees

    Band A £330.00

    Band B £510.00

    Band C £650.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

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    Meetings

    The Skills of Chairing Meetings

    For those new to chairing or those who want to improve their skills. Explores best practice for chairing meetings and gives tips on how to deal with difficult behaviour and achieve positive outcomes.

    1 day

  • London 27 February 12
  • London 20 November 12

    • Learn moreon "The Skills of Chairing Meetings"

    Fees

    Band A £190.00

    Band B £290.00

    Band C £380.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Minute Taking Skills

    For anyone who has to take minutes at formal or informal meetings. It will provide the necessary skills to take accurate and relevant notes and translate them into professional minutes with ease and confidence.

    1 day

  • London 29 February 12
  • London 24 May 12
  • London 29 November 12

    • Learn moreon "Minute Taking Skills"

    Fees

    Band A £190.00

    Band B £285.00

    Band C £385.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

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    Presentations

    Speak with Impact - In-depth Presentation Skills

    For those who have some experience of presentations and want to take their skills to a higher level. Practise with an expert and learn how to impact your audience, handle questions and speak with conviction.

    2 days

  • London 07 March 12
  • London 21 November 12

    • Learn moreon "Speak with Impact - In-depth Presentation Skills"

    Fees

    Band A £330.00

    Band B £510.00

    Band C £650.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Essentials of Presentation Skills

    For those with little experience of presenting to an audience. Provides the essential tips to succeed, a proven process for preparation and delivery, and the chance to practise and receive feedback.

    1 day

  • London 22 June 12
  • London 06 November 12

    • Learn moreon "Essentials of Presentation Skills"

    Fees

    Band A £190.00

    Band B £290.00

    Band C £385.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

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    Self management

    Improving Your Time Management

    Managing the pressure of multiple tasks and deadlines is tough. If you feel constantly behind or disorganised, then this course will help you deal with procrastination and time stealers and give you tools to get on top.

    1 day

  • London 06 February 12
  • London 23 May 12
  • London 14 August 12
  • London 10 December 12

    • Learn moreon "Improving Your Time Management"

    Fees

    Band A £190.00

    Band B £285.00

    Band C £380.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Women Know Your Place

    Explores being a woman in the workplace and how gender can hinder and help. Recognise how powerful and effective you can be. Covers a range of issues from improving self-esteem and image to improving communication.

    1 day

  • London 08 February 12
  • London 03 December 12

    • Learn moreon "Women Know Your Place "

    Fees

    Band A £145.00

    Band B £240.00

    Band C £360.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    All About You – Developing You and Your Career

    For those who want to develop or take a next step in their career. Provides an opportunity for guidance and reflection to gain direction in personal and career development. Create your own action plan with set goals.

    1 day

  • London 23 April 12
  • London 18 September 12

    • Learn moreon "All About You – Developing You and Your Career"

    Fees

    Band A £145.00

    Band B £240.00

    Band C £360.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Confidence at Work – The Key to Being the Best You Can Be

    For those who want to develop their self-esteem and deliver the best results they can. Overcome the barriers that prevent you achieving your goals by developing your self-belief and confident communication skills.

    1 day

  • London 28 February 12
  • London 14 November 12

    • Learn moreon "Confidence at Work – The Key to Being the Best You Can Be"

    Fees

    Band A £195.00

    Band B £290.00

    Band C £390.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

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    Writing skills

    Grammar Made Easy

    Gain the confidence to use language correctly in any kind of document, presentation or speech. Avoid the common pitfalls and take away the confusion of grammatical errors. Answers all your questions on everyday grammar.

    1 day

  • London 29 March 12
  • London 20 November 12

    • Learn moreon "Grammar Made Easy"

    Fees

    Band A £145.00

    Band B £240.00

    Band C £360.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

    Report Writing Made Easy

    Write clear, concise, and useful reports - an essential skill for successful reporting at work. You will cover the key stages of planning, writing and editing and gain confidence and strength in your writing ability.

    1 day

  • London - Please note the change of date from 17th to 7th February 07 February 12
  • London 07 June 12
  • London 04 October 12

    • Learn moreon "Report Writing Made Easy"

    Fees

    Band A £190.00

    Band B £290.00

    Band C £380.00

    [Price Bands]

    Band A: Voluntary and community organisations with a turnover of between £100,000 and £500,000.

    Band B: Voluntary and community organisations with a turnover of over £500,000.

    Band C: Statutory and commercial organisations.

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    Page Last Modified: 11/11/2011



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