Personal development

Communicating to Influence - Online Course

What makes people tick? Answer that, and you’ll know how to influence them – a vital skill when it comes to getting what you need from staff and supporters.

One day online course

Online courses take place via Zoom and include a one hour lunch break as well as brief refreshment breaks.

Digital book (pdf) included: The Pleasure and the Pain

Come to this course to explore what makes people tick, how to appeal to others’ communication styles and ways to give a clear and effective message that raises your chances of influence.

Who should sign up?

Anyone who wants to develop their skills in influencing and persuading others.

What will I get out of it?

  • Identify ‘what makes people tick’.
  • Explore the ‘best approach’ to appeal to others’ styles and ways to give a clear and effective message.
  • Identify how to overcome barriers to listening and ways to appear confident when communicating.
  • Explore what causes conflict and how to ensure win/win.
  • Consider imagery, language and approach when influencing others.

What will it cover?

  • Influencing/motivating factors
  • Communication styles and behaviour
  • The five Es of listening
  • Building rapport and communicating the message
  • Self-presentation and handling conflict

What do people say about this course?

“An excellent, well delivered course that met my learning objectives exactly.”

Steven Trevellion, Porch Light

Trainer: Cathy Shimmin

Training schedule

One day online course 10.00-15.3020 Oct 2021

Booking options

Band A

Band A

Voluntary and community organisations with a turnover of up to £500,000.
Band B

Band B

Voluntary and community organisations with a turnover of over £500,000.
Band C

Band C

Statutory and commercial organisations.

Delegate information

By placing this order you agree to DSC's terms and conditions:
Terms and conditions