Terms and conditions

Publication dates and prices

These were correct at the time of uploading this catalogue, but dates may be subject to change, and we reserve the right to amend prices where necessary.

Advance orders

If the product you want is not in stock or has not yet been published, we will keep your order on file and process it as soon as the book becomes available (not possible for credit card orders).

Customer information

If you need any more information about our books or how to order, please phone DSC Books on 08450 77 77 07 and our staff will be pleased to help.

Refunds and exchanges

If you would like to return a book or CD to us, please download the Returns Authorisation Form below.

If we make a mistake with your order, or you receive a damaged book or CD, simply return it to us (with the completed returns form) and we will replace it and refund the cost of return postage.

If you are not completely satisfied with your order for any reason, or change your mind after you have received it, return it to us in saleable condition (with the completed returns form) within 14 working days and we will either credit your account or refund the full cost of the order to you. We hope that you will understand that since we are a voluntary organisation and need to control our costs, our policy is not to refund return postage in these circumstances.

This does not affect your statutory rights.

How to book

Book online by choosing the course or conference you are interested in and adding it to the shopping cart. We cannot accept phone bookings. Book well in advance as our courses fill quickly. Subject to availability, your place is confirmed when we receive your paperwork. If you have not received written confirmation within 3 weeks of submitting your form, please contact customer services on 08450 77 77 07.

Payment

Payment must be made in full no later than 14 working days prior to the start of the course. We reserve the right to reallocate the course place to another delegate if fees are not paid in time.

Transferring courses

The following charges will apply if you wish to transfer your booking to a later course date:

At any stage after confirmation is received - 10% administration charge

• 14 working days prior to the event – 25%
• 7 working days prior to the event – 50%
• 3 working days prior to the event – 75%

This option only applies to delegates wishing to transfer to a different date on the same course. The option to transfer delegates can only be used once, after which any movement will be considered a cancellation and any outstanding invoices will remain due irrespective of the number of working days’ notice given for the cancellation.

Substituting delegates

If you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge.

Cancelling courses

The following charges will apply if you wish to cancel a course

• 21+ working days prior to the event – 10%
• 1-20 working days prior to the event – 100%
• Non attendance on the day – 100%

In exceptional circumstances this fee may be waived at the discretion of the Administration Manager. In such circumstances, write to the Administration Manager giving full details of why you were unable to attend enclosing any supporting documentation, eg a doctor’s note.

Cancellations must be received in writing or via email to training@dsc.org.uk and must contain the full booking details including organisation name, booking and delegate contact details and invoice/receipt number. Verbal cancellations will not be accepted

Fee Band

We operate a fee band system in order to make sure that our training is available to the smallest voluntary groups.

The fee bands are as follows:

Band A – Voluntary and community organisations with an annual turnover of up to £500,000. If your organisation has a turnover of less than £100,000 we may at our discretion be able to accommodate your needs.

Band B – Voluntary and community organisations with an annual turnover of over £500,000.

Band C – Statutory and commercial organisations

Membership of The Institute of Fundraising

If you are a member of The Institute of Fundraising, you will receive a 10% discount on Fundraising Programme courses in our current brochure on production of your membership number.

Any enquiries regarding the Certificate in Fundraising Management should be made directly to The Institute of Fundraising on 020 7840 1020. For all other enquires regarding the Fundraising Programme contact us on 020 7391 4805

Data Protection

DSC will use the information you provide on your booking form and additional information you may provide in future, for administering our training courses. We will not disclose this information to any other person or organisation, except in connection with the above purpose. All course participants are provided with a list of their co-participants’ names and organisations, but no further details are disclosed.

Specific requirements

A full specific requirements form will be sent to you in due course, but to allow us to forward plan please indicate the following requirements where appropriate on the booking form.

• Wheel chair accessiblity required
• Sign language interpreter required
• Hearing loop required
• Large print handouts required