It’s simple to book your course online, where you can pay by card, or request an invoice from us.
Browse our courses and when you have found the course and the date you would like to book, simply add them to your cart by clicking on the ‘Add to cart’ icon. When you are happy with your purchases, click on ‘Checkout’ to enter your contact and billing details. You will then receive an email confirmation of your order.
You can purchase books and training in the same transaction by adding to your cart, then clicking on ‘Continue shopping’ to add more before checking out.
If you are having technical difficulties placing your order or if you aren’t able to find the course you would like, you can contact our Customer Services team in one of the following ways.
Send us the full details of your booking or enquiry, and our Customer Services team will get back to you and deal with your booking within 24 hours. Don’t forget to include your full contact details and Fee Band so we can confirm your booking, and to take a look at our (terms and conditions) as these will apply as soon as your booking is confirmed by email.
Call us to book on 0207 697 4200
Our team would be happy to take your booking by telephone. Our lines are open from 08.45 – 17.30 Monday to Friday. Don’t forget to take a look at our (terms and conditions) as these will apply as soon as your booking is confirmed by email.
We operate a fee band system so that we can make sure our training is more accessible to smaller voluntary groups and charities. When booking you will be asked to confirm which fee band your organisation falls under.
The fee bands are as follows:
Band A – Voluntary and community organisations with an annual turnover of up to £500,000. (If your organisation has a turnover of less than £100,000 we may at our discretion be able to accommodate your needs. Contact Customer Services to discuss your requirements.)
Band B – Voluntary and community organisations with an annual turnover of over £500,000.
Band C – Statutory and commercial organisations
Ways to pay
We accept all major credit/debit cards including Visa; MasterCard; Delta; Maestro.
We are sorry that we cannot accept American Express. If you have received an invoice and would like to pay by card please contact Customer Services and have your account number to hand.
We are happy to provide you with an VAT invoice for all of our products and services, except downloadable book titles which should be purchased via our website by card.
We will send an invoice for your chosen product where the cost is £50.00 or more and you are a UK-based organisation or resident.
If you would like to pay by cheque please make your cheque payable to Directory of Social Change. If you received an invoice from us please enclose the attached Remittance advice with your cheque.
If you have received an invoice and would like to pay by bank transfer (BACS) please use the bank details on the invoice to pay. You can send remittance advice notifications to our credit controller at
Credit Control, Resource for London, 352 Holloway Road, London, N7 6PA
If you would like us to send you our bank details please contact our customer services team on 0207 697 4200
If you have a DSC voucher to use, simply purchase your chosen product or service online and request an invoice. Then contact customer services and we will ensure that the fees are deducted from your voucher spend.
You can use a combination of voucher and any other method of payment to pay for your order.
We accept all major credit/debit cards including Visa; MasterCard; Delta; Maestro .We are sorry that we cannot accept American Express. If you have received an invoice and would like to pay by card please contact Customer Services and have your account number to hand.
Your place is confirmed when we receive your booking, at which stage our terms and conditions will apply and you are liable for payment of the fees.
If you book your training course online you will receive an automatic confirmation email. Please check the details of the booking are correct and if you would like to make any amendments to your booking please contact our customers service team at email@example.com
If you do not receive a confirmation email please check your Junk mailbox first and contact Customer Services to check the status of your order.
When we have processed your booking we will send you an invoice or receipt, and a delegate confirmation by email. This usually takes up to 24 hours.
If within 24 hours of making your booking you find that you need to cancel your place, please write to firstname.lastname@example.org to request a cancellation. As long as this is 7 days or more prior to the course date we will be happy to cancel your booking free of charge, otherwise fees to transfer and cancel will apply as per our normal terms and conditions.
Substituting your place for another colleague/person
At any stage after the booking is made, if you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge. Email your request to email@example.com and once we have confirmed we will send a new confirmation email to the new delegate.
If you find that you are no longer able to attend your chosen course but still wish to attend in the future, the following charges will apply if you wish to transfer your booking to a later course date:
At any stage after confirmation is received – 10% administration charge
14 working days prior to the event – 25%
7 working days prior to the event – 50%
3 working days prior to the event – 75%
This option only applies to delegates wishing to transfer to a different date on the same course. The option to transfer delegates can only be used once, after which any movement will be considered a cancellation and any outstanding invoices will remain due irrespective of the number of working days’ notice given for the cancellation.
Email your request to firstname.lastname@example.org and we will contact you to confirm your transfer.
If you are not able to attend your course or you wish to cancel and you do not wish to transfer the date to a course in the future, the following charges will apply:
21+ working days prior to the event – 10%
1-20 working days prior to the event – 100%
Non-attendance on the day – 100%
Email your full booking details to email@example.com and a member of our Customer Service team will contact you.
In exceptional circumstances these fees may be reduced or waived at the discretion of the Customer Services Manager. In such circumstances, email firstname.lastname@example.org giving full details of why you were unable to attend enclosing any supporting documentation, eg a doctor’s note.
Refund requests must be sent within two weeks of the event date; no refunds will be made after that time.
Email email@example.com or call 0207 697 4200 to tell us about a specific requirement you may have so that we can ensure your needs are provided for on the day, and that our staff will know to be on hand.