It’s simple to book your course online, where you can pay by card, or request an invoice from us.
Browse our courses and when you have found the course and the date you would like to book, simply add them to your cart by clicking on the ‘Add to cart’ icon. When you are happy with your purchases, click on ‘Checkout’ to enter your contact and billing details. You will then receive an email confirmation of your order.
You can purchase books and training in the same transaction by adding to your cart, then clicking on ‘Continue shopping’ to add more before checking out.
If you are having technical difficulties placing your order or if you aren’t able to find the course you would like, you can contact our Customer Services team in one of the following ways.
Email [email protected]
Send us the full details of your booking or enquiry, and our Customer Services team will get back to you and deal with your booking within 24 hours. Don’t forget to include your full contact details and Fee Band so we can confirm your booking, and to take a look at our (terms and conditions) as these will apply as soon as your booking is confirmed by email.
Call us to book on 020 4526 5995.
Our team would be happy to take your booking by telephone. Our lines are open from 08.45 – 17.30 Monday to Friday. Don’t forget to take a look at our (terms and conditions) as these will apply as soon as your booking is confirmed by email.
We operate a fee band system so that we can make sure our training is more accessible to smaller voluntary groups and charities. When booking you will be asked to confirm which fee band your organisation falls under.
The fee bands are as follows:
Band A – Voluntary and community organisations with an annual turnover of up to £500,000. (If your organisation has a turnover of less than £100,000 we may at our discretion be able to accommodate your needs. Contact Customer Services to discuss your requirements.)
Band B – Voluntary and community organisations with an annual turnover of over £500,000.
Band C – Statutory and commercial organisations
Ways to pay
We accept all major credit/debit cards including Visa; MasterCard; Delta; Maestro.
We are sorry that we cannot accept American Express. If you have received an invoice and would like to pay by card please contact Customer Services and have your account number to hand.
We are happy to provide you with an VAT invoice for all of our products and services, except downloadable book titles which should be purchased via our website by card.
We will send an invoice for your chosen product where the cost is £50.00 or more and you are a UK-based organisation or resident.
If you would like to pay by cheque please make your cheque payable to Directory of Social Change. If you received an invoice from us please enclose the attached Remittance advice with your cheque.
If you have received an invoice and would like to pay by bank transfer (BACS) please use the bank details on the invoice to pay. You can send remittance advice notifications to our credit controller at
Credit Control, Directory of Social Change, First floor, 10 Queen Street Place, London, EC4R 1BE.
If you would like us to send you our bank details please contact our customer services team on 020 4526 5995.
If you have a DSC voucher to use, simply purchase your chosen product or service online and request an invoice. Then contact customer services and we will ensure that the fees are deducted from your voucher spend.
You can use a combination of voucher and any other method of payment to pay for your order.
We accept all major credit/debit cards including Visa; MasterCard; Delta; Maestro .We are sorry that we cannot accept American Express. If you have received an invoice and would like to pay by card please contact Customer Services and have your account number to hand.
Your place is confirmed when we receive your booking, at which stage our terms and conditions will apply and you are liable for payment of the fees.
If you book your training course online you will receive an automatic confirmation email. Please check the details of the booking are correct and if you would like to make any amendments to your booking please contact our customers service team at [email protected]
If you do not receive a confirmation email please check your Junk mailbox first and contact Customer Services to check the status of your order.
When we have processed your booking we will send you an invoice or receipt, and a delegate confirmation by email. This usually takes up to 24 hours.
Email [email protected] or call 020 4526 5995 to tell us about a specific requirement you may have so that we can ensure your needs are provided for on the day, and that our staff will know to be on hand.