What makes people tick? Answer that, and you’ll know how to influence them – a vital skill when it comes...Read more →
For staff at all levels, learn the fundamentals of time management to make you more productive, more effective and more...Read more →
Learn how to quickly and efficiently use your inbox.Read more →
Write with confidence in an appropriate style and communicate clearly and concisely.Read more →
Learn how to effectively develop and deliver an appraisal process within your organisation.Read more →
Look at how modern customer service teams operate and how individuals should behave when handling conversations with beneficiaries.Read more →
With so many elements to consider in project management, it is easy for things to...
Wouldn't charity governance be so much easier if it wasn't for all of your fellow...
There will be days when you feel like murdering your bosses, your team or your...
Whatever your charity role, writing memos, letters, minutes and even weighty reports is likely to...
Do you have the training skills to effectively pass on your specialist knowledge and techniques?
Do you never seem to have enough time? Are you struggling to meet deadlines, working...