Look at how modern customer service teams operate and how individuals should behave when handling conversations with beneficiaries.Read more →
Of all the things you have to do in your career, public speaking and giving presentations are likely to be...Read more →
Well written processes allow for clear delegation of even the most challenging jobs and are essential to the continued success...Read more →
Learn what meetings are effective meetings and how different communication channels can be used.Read more →
One simple set of skills will make more difference to your organisation, its impact and its fundraising than any other.Read more →
For staff at all levels, learn the fundamentals of time management to make you more productive, more effective and more...Read more →
With so many elements to consider in project management, it is easy for things to...
Wouldn't charity governance be so much easier if it wasn't for all of your fellow...
There will be days when you feel like murdering your bosses, your team or your...
Whatever your charity role, writing memos, letters, minutes and even weighty reports is likely to...
Do you have the training skills to effectively pass on your specialist knowledge and techniques?
Do you never seem to have enough time? Are you struggling to meet deadlines, working...