Dealing with Difficult Behaviour

Skip the main banner if you do not want to read it as the next section.


Page Banner


Skip the primary navigation if you do not want to read it as the next section.


Primary navigation


Utility and action links

Email |

Skip the main content if you do not want to read it as the next section.


Details

For anyone who manages people and wants to learn how to deal with conflict and ‘difficult behaviour’. Understand what we mean by ‘difficult behaviour’ and develop effective ways of handling it with greater confidence.
Duration: 1 day
Book Included: Managing Conflict

Aims

To understand what we mean by ‘difficult behaviour’ and to discover ways of dealing with it effectively

For

Anyone who manages people.

Learning Outcomes

- Understand that people aren’t intrinsically ‘difficult’ but some of their behaviour can make managing them ‘difficult’
- Draw on your knowledge, skill and experience to develop effective ways of handling ‘difficult’ behaviour with greater confidence

Content

- Understanding our own ‘difficult behaviour’
- Typical difficult behaviour
- Understanding others
- Ideas and strategies for handling difficult behaviour
- Four key competencies of emotional intelligence
- Influencing model
- Dealing with conflict
- Practical role play exercises


Venues and Dates

London

Charity Centre, Directory of Social Change, 24 Stephenson Way, London NW1 2DP

  • 24 September 14 

London

Charity Centre, Directory of Social Change, 24 Stephenson Way, London NW1 2DP

  • 05 February 15 

Fees

Band A £200.00

Band B £300.00

Band C £385.00

[Price Bands]

Band A: Voluntary and community organisations with a turnover of up to £500,000.

Band B: Voluntary and community organisations with a turnover of over £500,000.

Band C: Statutory and commercial organisations.


You can also:
Book by post / fax





The following page sections include static unchanging site components such as the page banner, useful links and copyright information. Return to the top of page if you want to start again.


Page Extras



End of page. You can return to the page content navigation from here.