Terms and conditions

Simply add the courses to your shopping cart and use the secure online payment method. We cannot accept phone bookings. Book well in advance as our courses fill quickly. Subject to availability, your place is confirmed when we receive your paperwork.

Payment must be made in full no later than 14 working days prior to the start of the course. We reserve the right to reallocate the course place to another delegate if fees are not paid in time.

The following charges will apply if you wish to transfer your booking to a later course date:

• At any stage after confirmation is received - 10% administration charge
• 14 working days prior to the event – 25%
• 7 working days prior to the event – 50%
• 3 working days prior to the event – 75%

This option only applies to delegates wishing to transfer to a different date on the same course. The option to transfer delegates can only be used once, after which any movement will be considered a cancellation and any outstanding invoices will remain due irrespective of the number of working days’ notice given for the cancellation.

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If you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge.

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The following charges will apply if you wish to cancel a course:

• 21+ working days prior to the event – 10%
• 1-20 working days prior to the event – 100%
• Non attendance on the day – 100%

In exceptional circumstances this fee may be waived at the discretion of the Administration Manager. In such circumstances, write to the Administration Manager giving full details of why you were unable to attend enclosing any supporting documentation, eg a doctor’s note.

Cancellations must be received in writing or via email to training@dsc.org.uk and must contain the full booking details including organisation name, booking and delegate contact details and invoice/receipt number. Verbal cancellations will not be accepted.

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We operate a fee band system in order to make sure that our training is available to the smallest voluntary groups. The fee bands are as follows:

• Band A – Voluntary and community organisations with an annual turnover of up to £500,000. If your organisation has a turnover of less than £100,000 we may at our discretion be able to accommodate your needs.
• Band B – Voluntary and community organisations with an annual turnover of over £500,000.
• Band C – Statutory and commercial organisations

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If you are a member of The Institute of Fundraising, you will receive a 10% discount on Fundraising programme courses in our current brochure on production of your membership number.

Any enquiries regarding the Certificate in Fundraising Management should be made directly to The Institute of Fundraising on 020 7840 1020. For all other enquires regarding the Fundraising Programme contact us on 020 7391 4805.

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DSC will use the information you provide on your booking form and additional information you may provide in future, for administering our training courses. We will not disclose this information to any other person or organisation, except in connection with the above purpose.

All course participants are provided with a list of their co-participants’ names and organisations, but no further details are disclosed. Please read our privacy policy for more information.

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A full specific requirements form will be sent to in due course but to allow to forward plan please indicate the following requirements where appropriate on the booking form.

• Wheel chair accessiblity required
• Sign language interpreter required
• Hearing loop required
• Large print handouts required

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