Training FAQ

We've put some of the most common questions and answers below to help you before and after booking on to our courses. You can contact us if your question is not listed here.


Am I booked on a course?

After booking online you can expect to receive a booking confirmation email immediately.  For online, phone and email bookings you will receive an email confirmation and an invoice directly from the Customer Services team.  If you have not received any of these emails within 24 hours please contact (Customer services).

When do DSC courses start and end?

It is best if you arrive at 09.30 so that we can register you and you get a chance to meet your fellow delegates over refreshments.

All courses start at 10.00 and finish by 16.30.

Where will my course take place?

Our training courses take place at: Resource for London, 356 Holloway Road, London, N7 6PA.  The nearest tube station is Holloway Road, just two stops from Kings Cross St Pancras station.

Download our location document

Is there parking?

Unfortunately public parking around the area is extremely limited, however Resource for London can provide parking at £16 per full day/ £8 per half day in the Waitrose Car Park directly behind our building (Postcode for Sat Nav: N7 6EX). Please park in the reserved spaces on the left as you enter the car park. Pay at the Resource for London reception (Cash only) to get a ticket to display in your vehicle.

Blue badge holders can park in these spaces for free

Although our venue is not inside the London Congestion Zone, please be aware that the Congestion Charge applies between 7.00 and 18.00 Monday to Friday if you need to cross it to get here.

Download our location document

How many people are there on a course?

We strictly limit delegate numbers to ensure each delegate receives the best training possible, but it does vary course to course. The maximum group size ranges from 5 to 20.

Is lunch provided?

Refreshments will be served through the day, but we do not offer a lunch with the course. There will be an hour to take for lunch, and if you aren’t bringing your own there are plenty of shops and cafes on Holloway Road – Waitrose is just next door for starters.

Can I make a request for a specific dietary requirement?

If you have a specific dietary requirement, please notify our team on 0207 697 4200 or by email with exact details before the course and we will make sure that your needs are catered for.

Can you cater for people with disabilities?

Yes. The training rooms at Resource for London are on the ground and first floors and are accessible by lift.  If you have a particular requirement, for example you would like someone to help you on the day, would like to receive training materials in advance or request large print training materials or if there is anything else please just let us know. You can inform us when you complete your online booking form, when you book by phone or by contacting Customer Services on 0207 697 4200 or

We’ll do our best to make sure that everything is ready for you.

What is the dress code?

There is no dress code for DSC courses. The courses are meant to be fun and relaxing as well as giving you the best training. Most people who attend our courses feel most comfortable in business casual clothing.

Do you provide handouts on your courses?

After almost 40 years of training and probably many trees later, we decided it would be a good idea to radically reduce the amount of paper we use during our courses and in the office.  So, as a rule we do not provide packs of handouts on our training courses.

Trainers may use some for exercises during the course of the day, but if there are handouts and presentations we will send them to you by email after the course has taken place.  This email will contain a link to an online evaluation form, and once completed you will receive the link to the handouts.

Will I receive a copy of the presentation after the course?

Where there is a presentation we will email it to you after the course.

Will I receive a certificate?

Yes we provide our course delegates with a certificate of attendance for all of our public scheduled courses.

I have questions about the ILM accreditation, what should I do?

Contact Customer Services team on 0207 697 4200 and we’ll do our best to help you.

What happens if someone needs to contact me while I am on the course?

Customer services can take messages and contact you during your training course so the best number to use for contact is 0207 697 4200 In an emergency the session will be interrupted, otherwise you will be given your message in the break.

Who delivers the training?

All of our courses are delivered by a team of highly qualified, experienced and specialist trainers, both associates and permanent members of staff.   They come from a range of backgrounds all with experience in the third sector. To find out more about a particular trainer or find out who is running a course, please contact us on 0207 697 4200 or by email to

Can any course be booked In-house?

We will happily run any course in our public schedule as an in-house option, either at your premises, Resource for London or any venue you choose. Check out our In-House Training page here.  You can also contact our In-House Training Coordinator Monica Mehta on 0207 697 4290 for further information.

How do I know whether the course is suitable for me?

All of our course outlines are available online and at the top of each course page is a ‘Who should sign up?’ section. If you need a helping hand contact us and we would be happy to advise you or liaise with the trainer.

What services can you offer after the training?

There are lots of different things that we can offer you to continue to support your learning after the training and if you aren’t sure what you want, do get in touch to have chat and we can explore some options.

A few things that we often do for people include providing 1:1 support through coaching or mentoring; delivering training in-house for colleagues; suggesting attendance on other public course to further learning; and accessing our books to gain further insights into the topic of interest.

Who attends DSC courses?

Our training attracts a wide variety of charity professionals, volunteers and those new and returning to work in the voluntary sector.  Our training courses provide a great opportunity to network and meet others. Those attending your course may be from small, medium or large organisations from all over the UK, and from a wealth of different areas.