Leadership, Volunteer management, Management & leadership

Support and Supervision of Staff - Online course

If you manage and support staff, you'll know it can be stressful, hard work and often thankless. This course aims to take away some of the heartache by offering a ready-made template for managing well and managing effectively.

One day online course

Online courses take place via Zoom and include a one hour lunch break as well as brief refreshment breaks.

The course covers some of the key stumbling blocks for those new to people management, including defining your role, performance management and what to do when things are going wrong. Learn a framework for managing people which can be applied to any management style in most organisations. You’ll leave this course more confident and with better skills for working with others in a sensitive but effective way.

Who should sign up?

Anyone who is responsible for managing staff or projects will find this course beneficial, particularly if they’re new to managing people.

What will I get out of it?

  • Start from the right place: understand why people need to be managed and where your role fits in
  • Learn how to carry out an effective one-to-one based on sharing and constructive actions, rather than conflict and tension
  • Shape your management style around boundaries and expectations, and learn how to plan steps for your staff to work within them
  • Discover how to give effective feedback that builds rather than crushes a person’s approach to their work
  • Find out what causes poor performance and how to address it with your reports
  • Learn the importance of positivity, including how to emphasise things your people are getting right without sounding fake or as if you are paying lip-service

What will it cover?

  • The fundamentals of staff supervision
  • The one-to-one: what to cover, when to have them, how to record them, and how to outline the changes that need to be made
  • Setting boundaries and expectations
  • Giving feedback
  • Listening
  • Addressing poor performance

Delegate feedback

‘I have been generally more relaxed about being a manager as a result of the workshop and the things I have put in place since – so thank you!’ – Sav Kanagasundaram, NDP Family Training & Navigation Service Manager


‘I must say your training was brilliant and I have recommended you to colleagues. I have had other training since but feel that your training ‘sticks’ (if that even makes sense!) The way you deliver is friendly, point making and real, so thank you!’ – Louisa Noel, Action of Disability

Trainer: George Knight

Book your space and access an exclusive 15% off on DSC publications

Training schedule

One day course online 10.00 -15.3028 Nov 2024

Booking options

Band A

Band A

Voluntary and community organisations with a turnover of up to £500,000.
Band B

Band B

Voluntary and community organisations with a turnover of over £500,000.
Band C

Band C

Statutory and commercial organisations.

Delegate information

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Terms and conditions