Personal development

Tools & Techniques for Problem-Solving & Decision-Making - Online course

In any list of “skills of effective leaders and managers” this one comes pretty high.

One day course online

Online courses take place via Zoom and include a one hour lunch break as well as brief refreshment breaks.

We have not adjusted the aims or content of this course but have taken in to account remote working contexts which some participants may bring to the conversation.

Effective problem-solving saves time and money, supports organisational learning and development, reduces stress and supports effective working relationships. What’s not to like?

Why come?

Does problem solving sometimes feel like fire-fighting? This course is for you.  Einstein said, “We cannot solve our problems with the same thinking that created them.” So, we have to be a bit more creative in our thinking and look at problems in new ways. We can’t promise you’ll end up producing Einstein level results, but we guarantee creative and practical approaches to unravelling problems and finding solutions.

Who should sign up?

Anyone involved in decision-making or dealing with team or organisational challenges.

What will I get out of it?

You will:

  • Describe the decision-making process
  • Identify their personal decision-making style
  • List and use a range of approaches for analysing challenges and problems
  • Explore and use a range of creative decision-making tools and techniques for problem solving and making decisions within their team and organisation
  • Identify the difficulties of making decisions during change and how these may be overcome


What does it cover?

  • Blocks to effective decision-making
  • Creative approaches to unravelling problems
  • Decision simplification techniques
  • Peer to peer practice and feedback


Trainer: Cathy Shimmin

Training schedule

One day online 10.00 - 15.3028 Sep 2021

Booking options

Band A

Band A

Voluntary and community organisations with a turnover of up to £500,000.
Band B

Band B

Voluntary and community organisations with a turnover of over £500,000.
Band C

Band C

Statutory and commercial organisations.

Delegate information

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Terms and conditions