As well as training in the area of Managing Volunteers, she is an Assessor for the Institute of Leadership and Management (ILM) Endorsed Programme for Managing Volunteers that the DSC run. Heather has worked with volunteers both locally face-to-face as well as remotely managed a national network of volunteers. You can have a look more into what Heather does at DSC here
Her career was initially as a teacher before moving to work in the Voluntary Sector where she undertook various roles primarily as a Volunteer Centre Manager, Training and Development Manager for a Local Development Agency and finally as CEO of a Racial Equality Council before leaving to set up her own training company. Sandy is a published author and a professional speaker; she is also Chair of the Board of Trustees for a large Charity.
She leads the Institute’s work on volunteering impact assessment, providing support to organisations to help them assess the difference their volunteers make and led the development of the 2nd and 3rd editions of the Volunteering Impact Assessment Toolkit.