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Learn what meetings are effective meetings and how different communication channels can be used.
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Learn how to effectively develop and deliver an appraisal process within your organisation.
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For those responsible for taking the minutes of their meetings, this course stresses the importance of the minute taker’s role...
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What makes people tick? Answer that, and you’ll know how to influence them – a vital skill when it comes...
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Look at how modern customer service teams operate and how individuals should behave when handling conversations with beneficiaries.
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Find out how to go from your first draft to your last draft in the shortest possible time.
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Well written processes allow for clear delegation of even the most challenging jobs and are essential to the continued success...
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One simple set of skills will make more difference to your organisation, its impact and its fundraising than any other.
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